Returns / Refunds
Returns & Refunds:
BURN180 is confident you will love your product, but in the case you don't, we are happy to offer returns within 30 days of receiving the item. Item must be in original packaging to receive a full refund. Please note that customer is responsible for the return shipping cost.
To start a return, please email email@example.com with RETURN in the subject line, along with your order number.
For defective items, please see below:
BURN180 offers a limited, non-transferable warranty to the original purchaser covering defects in materials and workmanship. Defective products can be returned to KLW Fitness Products for replacement (at KLW Fitness Products option). Warranty claims must be accompanied by a sales receipt or other proof of purchase document. The cost of transportation to and from KLW Fitness Products for the replacement of any defective part or accessory is not covered by this warranty and is to be paid by the owner.
This warranty does not apply to damage or failure resulting from routine wear and tear expected in the normal use of this product, or to lack of maintenance, user error, alteration or modification of the product, accidents, misuse, abuse, or neglect.
This warranty is given in lieu of all other written or oral warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose, and are limited to the duration and specifications of this warranty.
Purchaser’s exclusive remedy under this warranty is the replacement of a defective product or, at KLW Fitness Products option, the issuance of a refund or credit for the purchase price of the product. KLW Fitness Products liability for any damages relating to any allegedly defective product, whether arising from the use or the inability to use the product and whether claimed under tort, contract or any other legal theory, shall be limited to the actual price paid for such product and shall in no event include loss of use, loss of time, incidental, consequential, special, or indirect damages of any kind, even if KLW Fitness Products is aware of the possibility of such damages, to the full extent as such may be disclaimed by law.
Do not use your BURN180 to support a person or resistance loads that exceed the stated 180lbs of resistance. Do not support loads that could cause injury if your BURN180 disengages unexpectedly.
Avoid conditions that could cause your BURN180 to slip or disengage prematurely, such as contaminants, cuts, or nicks on the mounting surface, applying your BURN180 to porous materials, or applying pressure against the vacuums edge.
Do not use your BURN180 when the gray band is visible. If the gray band appears frequently, discontinue use and refer to BURN180 Maintenance and Troubleshooting Guide.
Monitor your BURN180 while in use continually checking its grip and that the gray band is not visible.
DO NOT exceed 180 total lbs of pull resistance. Your BURN180 has a maximum resistance it can withstand but many factors affect its overall performance.
Your BURN180 PRO device and its associated accessories have been vigorously tested. At KLW Fitness Products we want to make sure you are happy with your purchase and we proudly offer a 45-day WARRANTY period. If your BURN180 fails to perform as described due to poor craftsmanship KLW Fitness Products will replace any BURN180 product if after returning the product for our own inspection we feel it is a replaceable product. Please contact us at firstname.lastname@example.org and you will be directed on how to return your defective unit. KLW Fitness Products will do its best to get back to you with 48 hours after receiving your message.